Divorce, handled with compassion.
Specialist coaching and support for anyone navigating the end of a marriage with encouragement, empathy, and absolutely no judgement.
Privacy Policy
The Good Divorce Clinic
Last updated: April 2026
1. Who We Are
The Good Divorce Clinic is operated by Arabella, a BACP registered counsellor, certified divorce coach, and supervisor based in the United Kingdom.
In this policy, "we", "us", and "our" refer to The Good Divorce Clinic. We are the data controller for the personal information we collect about you.
If you have any questions about this privacy policy or how we handle your data, please contact us at:
bella@thegooddivorceclinic.com
2. What Personal Data We Collect
Via our website contact form
When you get in touch through our website, we collect:
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Your name
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Your email address
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Any information you choose to share in your message
Via Substack (our newsletter and blog)
When you subscribe to our Substack publication, we collect:
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Your name (if provided)
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Your email address
Substack manages this subscription data on our behalf. You can unsubscribe at any time using the link in any email we send you. Please also refer to the Substack Privacy Policy at substack.com/privacy.
Via Calendly (appointment booking)
When you book a consultation or coaching session, Calendly collects:
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Your name
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Your email address
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Any information you provide when booking (e.g. a brief description of your situation)
Please refer to the Calendly Privacy Policy at calendly.com/privacy for details of how they handle your data.
Via Stripe (payments)
When you make a payment for our services, Stripe processes your payment details. We do not store your card information. Please refer to the Stripe Privacy Policy at stripe.com/gb/privacy.
As a counselling or coaching client
If you become a client, we will collect and process additional information to provide our services, including:
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Personal and background information shared during sessions
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Session notes and records
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Relevant health or wellbeing information (where this is necessary to support you safely)
This information is treated as confidential and is handled in accordance with the BACP Ethical Framework and our professional obligations.
3. Why We Process Your Data and Our Lawful Basis
Under UK GDPR, we must have a lawful basis for processing your personal data. Our bases are:
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Consent: when you subscribe to our Substack newsletter or contact us via our website form
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Legitimate interests: to respond to enquiries, improve our services, and manage our business
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Contract: to deliver coaching or counselling services you have agreed to
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Legal obligation: to comply with professional regulatory requirements, including record-keeping under the BACP Ethical Framework
Where we process special category data (such as health information shared in a therapeutic context), we rely on the substantial public interest condition and our professional obligations as a BACP registered practitioner.
4. How Long We Keep Your Data
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Website enquiry data: up to 12 months from the date of your last contact, unless you become a client
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Substack subscriber data: for as long as you remain subscribed, then deleted promptly on unsubscription
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Booking information (Calendly): in accordance with Calendly's data retention policy
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Client records: 7 years from the end of our working relationship, in line with professional guidance. For clients who were under 18, records are kept until they reach the age of 25, or for 7 years after our last contact, whichever is longer
5. Who We Share Your Data With
We do not sell your personal data. We share it only with third-party service providers who help us run our business, as described above:
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Substack Inc. (newsletter platform)
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Calendly LLC (appointment scheduling)
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Stripe, Inc. (payment processing)
These providers are bound by their own privacy policies and data processing agreements. Where required, we have in place appropriate contractual safeguards.
We may also disclose your information where we are legally required to do so, or where we believe disclosure is necessary to protect your safety or the safety of others. As a BACP registered practitioner, we operate within a professional framework of confidentiality, with limits where there is a serious risk of harm.
6. Cookies and Website Analytics
Our website may use cookies or similar technologies to help it function and to understand how visitors use it. If we use analytics tools (such as Google Analytics), these may collect anonymised data about your visit, including pages viewed and time spent on the site.
You can manage or disable cookies through your browser settings. Where required, we will ask for your consent before placing non-essential cookies.
7. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
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The right to access the personal data we hold about you
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The right to have inaccurate data corrected
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The right to have your data erased in certain circumstances
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The right to restrict how we use your data
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The right to object to processing based on legitimate interests
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The right to withdraw consent at any time (where consent is the lawful basis)
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The right to data portability in certain circumstances
To exercise any of these rights, please contact us at bella@thegooddivorceclinic.com
We will respond within one month.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
8. Data Security
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect it from unauthorised access, loss, or disclosure. Client records are stored securely and access is restricted to us as your practitioner.
While no method of transmission over the internet is entirely secure, we take all reasonable steps to protect your information.
9. Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about how we handle your data, please contact us:
The Good Divorce Clinic